JM
Justine M
1 reviews | Active since Sept 2013
26 Aug 2019, 11:37
FNB Home Loans - Incorrect charges
I app**** for Home Loan , signed a contract for a specific amount to be debited to my Home Loan account- I was incorrectly debited for an amount of 876.98 ( Home Insurance which my insurance company debits me for also) So FNB is charging me Home Loan insurance and so is my insurance company. It has been a month, and no response from FNB nor a refund. We are moving into a new billing cycle and still no response. Disgraceful service standards FNB Home Loans
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FNB (First National Bank)'s replyOfficial
26 Aug 2019, 12:15Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply26 Aug 2019, 12:15
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
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