FNB Home Loans - *********** Access Bond Fund Management

In submitting this review, we are highly disappointed with First National Bank, the bank we have trusted for several years to manage our funds and in return, we are dealing with the opposite situation. We have an access bond on our FNB Homeloans Account, with several funds that have been available for us to withdraw as we wish, however, the funds disappeared and for several months are standing on a balance of R0 when in fact we do have money on the account. Because of the incompetence, from FNB's side, we are now being advised in order for a reconciliation to be done on the account, we will be charged a fee of around R800+. The error is from the bank's side, but we are getting penalized for now having to investigate the matter just to get our funds to show up again in our access bond. Please explain exactly how that works, as you have lost our trust in this matter.