FNB Home Loans - ********** service

We app**** for a future use Home Loan to renovate my bathroom & spare room for my invalid mother to move in at the end of September 2019 - we app**** in July 2019 and after months of inefficiency & lack of communication we eventually got it approved. We dealt with several *********** consultants and had to chase them daily, the consultants are not equipped to deal with people who have their own business as they keep "forgetting" to request documents. It was handed over to the lawyers for registration on 4th of September 2019 and yet again there is a delay due to FNB not doing everything they were supposed to. The Lawyers FNB use even asked us who they should contact as they didn't know what they were doing. We informed FNB & the lawyers that we had to have the money by the end of September yet nobody there seems to give a damn. Now we have been told by the lawyers that we will be lucky if we get the money by the end of October 2019 as we cannot even sign the registration documents yet until FNB sort out the documents on their side - so now my mother has nowhere to sleep & cannot get in the bath. FNB motto of "How can we help" should be changed to "FNB Home Loans is **********". After reading all the complaints on this site - I can understand everyone's frustration and would recommend that anyone buying a new house use another bank. The consultants are untrained and the system seriously flawed. Having already complained several times and received calls from at least 3 different people regarding our complaints - nothing has been done. Absolutely deplorable service from the Home Loan division and yet all our dealings regarding our business account have been brilliant. I will probably get a call about this complaint and guarantee that nothing will be done to rectify the incompetence of the Home Loans division.