JLVN
Jeanne Leonie Van Niekerk

1 reviews | Active since May 2014

16 Feb 2016, 12:05

FNB HOME LOANS DOESN'T CARE FOR THEIR CUSTOMERS

I bought a house through FNB Home loans I took bonds on the house as the house needed improvements badly. The homeloan went from R 250K to R 750K which I paid for 5 years. We had to relocate due to my life partners work and I had to rent the house out. The tenant was supposed to pay the bond directly. We stayed on a farm and had no reception. When we came to Gauteng the house was abandoned and the tenant never paid the rent into the bond. I made arrangements to pay R 10K instead of R 7K per month to try and catch up the arrears. This worked for 3 months when I was phoned and told now I had to pay the frull arrears. They already blacklisted me so I couldn't get a loan from anybody so their solution was I had to do a Quick sale<br> which didn't work either as the market was very poor. So they told me they are auctioning the house. According to me this was an inside job as they sold the house on an auction for R 150K and blacklisted me for R 645K now BVZ attorneys wants to issue a warrent of excecution. Well supress the Supressed!!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Feb 2016, 12:46
Official
Hello jeannevn,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 869960.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)