FNB home loans division: Horrible service

I have been trying to change the address on my home loan repayment letter for the past week with FNB and the entire process has gone haywire. A simple admin function whereby an address needs to be changed so that I can use my repayment letter has become such a mammoth task, made even more unbearable by the attitude of staff at the contact center. I had requested the change of address twice over the phone last week from 2 different contact center consultants who told me that the address had been changed but I must wait 48 hours before getting a new statement. I waited and this had not materialized as the old address still reflected. I then went into the branch and spoke to a consultant who did the process again for me and when I phone this morning, THE ADDRESS THAT THEY CAPTURED WAS INCORRECT. How on earth can such gross incompetence prevail at apparently “one of South Africa’s leading financial institutes”???!. I now have To put in another request for admin to change my address to th correct one that I initially asked for a week ago and wait a further 48 hours for their system to update because nobody cared to capture the correct details in the first place. The incompetence and poor service shown by FNB has now become MY problem and it has delayed my application a further week and a half. Further to this, I have been told that there is nobody in the admin division that I can speak to, so I am at the mercy of call center agents who don’t feel it necessary to capture my details correctly. If I do not get a response today I will escalate the matter. Rest assured I am already tired of dealing with FNB and their poor service.