FNB HOME LOANS- DISGUSTING SERVICE --- HOW MANY OTHERS CAN VOUCH??!

If i could rate your PATHETIC service ZERO STARS I would-

I sent an email to change my Home Loan payment to debit order. I was told after 3 days to complete a debit order switch form and attached the first page of my bank statement to have the debit order go off my new account.

I completed the form on the 15th January and attached my bank statement requesting my debit order be deducted on the 26th of January- three days later no debit order run on my account. Then i receive an SMS saying my bond is in arrears and I need to contact home loans by a person called Natasha Khan in the complaints department- HARDLY did anything to resolve my complaint. She rather has the damn nerve to tell me I must contact the call centre to resolve the matter. So what happened to YOU calling me after i went through the trouble of having the correct forms sent to you on time for the debit order to run succesfully from my account and now i am hit with a load of incompetant bull**** from every unprofessional individual that has accessed my account since the 29 December 2019. I requested for someone to call me and THEY DID NOT respond simply deletes your request because at FNB you are nothing but a number and they dont give a rats ASS about their clients. Clients that pay their salaries and the interest we pay for years contribute to bonus' these fools receive every AUGUST without fail- yet send through a request and its like you bother the happy lot of them