mK
monique K
1 reviews | Active since Nov 2018
09 Jan 2019, 13:18
FNB home loans - disaster
FNB home loans - It is so frustrating to get someone to respond or get back to me- ive submitted an application for a home loan and they keep on reviewing my application based on wrong information. no one can help you and when you visit a branch they just phone someone who also cant help!. I have bought 2 homes from them in the past and now I am trying to buy a 3rd and it seems to be a major problem - I will have to move to a bank that is willing to help me and actually serve their customers. as FNB seems to be not interested to provide a service to their loyal bankers!
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FNB (First National Bank)'s replyOfficial
09 Jan 2019, 15:10Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply09 Jan 2019, 15:10
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)