FNB Home Loans Dept - worst turnaround times

I am utterly disappointed with the service I've been getting from the FNB Home Loans department. Their internal communications is terrible and therefore affects their response time to clients.

It took them an unreasonable amount of time to instruct the transfer attorneys to begin with the bond registration process because the property valuation guys weren't proactive enough share their report with my consultant on their 2nd attempt at valuating the property. That process alone took weeks and I wasn't getting updates unless I made follow ups. My consultant also wasn't proactive enough to follow up with with his/her colleague on the property valuation. He/she also didn't (and still doesn't) care about keeping me in the loop.

Earlier today I made an inquiry regarding my first bond repayment which is on the 1st of June. The property I'm supposed to make the payment for is still being registered and the registration process will still be ongoing on the 1st of June. This means I will not be occupying the property at the time and yet the first repayment is due. When I sent an email this morning to my consultant, I immediately received an automated response email saying they're are on leave until the 6th of June. The auto response mail then referred me to two other consultants and when I sent them an email about my bond repayment, they didn't bother to reply and it's been the whole day now.

This is very very disappointing and frustrating. I don't know how much longer I can tolerate it. Terrible service.