FNB Home Loans Dept

I had sold my car in April this year for R30000.00 having FNB as my hero in banking i had asked for advise on banking my money as i needed the money a few weeks later FNB had advised on my Home loans account as it had R7000 in excess aswell i had saved more money into that account up to R 48500 than made a further loan of R80000 from FNB with no problem, in July i had app**** for my R48500 to date i still not recieved it having spent hours on the phone to them with a R650.00 telephone account later, the call centre agents either just tranfers me to someone else than i lust tell my story over again,or gave me the wrong feedback, i would always get different feedbacks from different call centre agents than 2 weeks later an agent said there was a F99 code on my profile nobody even knew what it meant than eventually learnt it was bad dedt for my daughter(we bonded our homeloan together) I sorted it out with the lawyers immediately sent FNB the letter from the lawyers office that the account has being paid up, till today nobody can give me a answer of the status of my application as all the agents has a different view on it PLEASE HELP ME URGENTLY as i need my car.