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Mats B

1 reviews | Active since Jul 2015

13 Nov 2018, 15:41

FNB Home loans department USELESS

My home loan debit order just increased out of the blue in August and September 2018, without any communication or interest rate hike or anything, and FNB is unwilling or unable to assist or give any reason.

Online queries doesn't get resolved, the issue just gets transferred to the next department and the reference numbers just keeps on piling up. I've seen the message "Sorry this issue doesn't form part of my space" a hundred times by now.

It is absolutely SHOCKING to see that a simple issue as this can baffle an entire organization. I'm starting to think that there is no one at FNB that understands how the home loan payment is calculated.

If by this week I dont have answers, the only thing left to do is to go to the ombudsman with a complaint.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Nov 2018, 16:31
Official
Good Day, 
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

 As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)


MB
Mats B's update13 Nov 2018, 17:23
Reviewer Update
FNB replyed with this now: "Pleae see ttached interim statement,according to our records the repayment for August was R ***x and there was no instalment debited for September and October the repayment remained at R ***x" Once again, this is a laughable reply from fnb. The question is WHY did the debit order increase?? Is it such a hard question? Prior to August, the debit order was +-R200 less each month. WHY did it INCREASE in August and September? And now they say that there was no installment in September? Honestly no one can make out what this reply means due to ********** spelling and grammar in the first place. And secondly false information!? Ridiculous and getting worst with every reply!