FNB Home Loans - communication severely lacking

<p>I currently have a bond for a flat at FNB Home Loans and were looking into the possibility of buying another flat. All of FNB's home loans are done online and one can't seem to speak to someone face to face. Eventually I filled in the required information on their website and were contacted to confirm I am eligible. I rep**** by letting them know that I have a bond and just wanted to confirm that they were aware that I wasn't a first-time buyer. Haley Naidoo emailed me to confirm it was no problem, but I had to fill in more detail at their website. This website aloows buyers to fill in the details of a specific home they want to buy to see whther they qualify. In my income group (less than R1m to buy a house), houses get sold cash and there is no time to fill in and wait - by that time the house is sold. I asked her to help me out - which route can I follow to get pre-approval so that I am able to buy a place should it become available. Here is the frustration - in 3 weeks I sent 3 emails to confirm receipt of my previous emails and ask for help. <strong>None</strong> were answered. Is FNB claiming that I am a client? It sure does not feel that way. If I could have gone in to a branch to sort this out, I would have, but the whole system relies on online presence and you can't speak to anyone face to face. Haley's emails do not even have a contact number for me to get in touch and emails are ignored/not rep**** to... Come on FNB...</p>