FNB Home Loans charget 17.65% on a new home loan

Interest rate charged on a new Home Loan 17.65% per annum as per the FNB letter dated 11 June 2015.<br> <br> We queried it on 12 June 2015 as this is a home loan and the FNB introduction letter rate was - 9.30 %.<br> We phoned call centre and lodged queries - Premier Banker as well as Home Loans e-mail. <br> Call centre phoned back 22 June 2015 and gave assurance it was Human Error - will correct immediately???.<br> So Debit Order day arrived 1 July 2015 - and wrong higher payment was deducted - 17.65% ?????.<br> <br> We queried again - still await correction from best home loan provider in RSA?<br> <br> Please FNB Home Loans - when will we get feedback and a correction on account????