FNB home loans cession not responding
I am usually super happy with FNB's service, but this time I'm really frustrated. I have been contacting home loans for weeks now, trying to release the cession of one of my life policies on my home loan, and ceding another policy to FNB. I have completed all the necessary forms and sent it to them numerous times (also cc'ing my private banker, which didn't help). I have gone into a branch, phoned how many times, and no one can help me. Please, can someone (a person) assist me with this?
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FNB (First National Bank)'s replyOfficial
24 Jul 2019, 13:46Good day Mariëtte Conning,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply24 Jul 2019, 13:46
Official
Good day Mariëtte Conning,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***