FNB Home Loans Bully and are in the process of repossessing homes instead of aiding clients.

FNB Home loans are the worst service providers you will come across. Not only are they uninformed or uncaring towards clients.but they bully you with legal action while claiming to "want to help you".

My mother has been a community Nursery School owner for 18 years, providing education and care to young children. Her house is about to be repossessed and auctioned off, due to the short paid bond account of R24 000, (seriously, you would take someone's home for R24000 when they are trying to make arrangements to pay) Due to the fact that my Dad passed away and my mom earns little to no money currently, as their joint business (nursery School) suffered due to his loss. She still provides a safe, educational environment for community children, without earning money from the school, as the running costs are higher than the income. She has informed FNB of my Dad's passing ( he used to pay the bond) and has made payments as much as possible. There is no assistance or guidance, only threats and taking away of the only shelter she has, even though she has had her bond for over 20 years and only now is in financial crisis.

I'm disappointed In how easily FNB would disregard their clients crisis and instead of aiding them, would go straight to repossession. When we the client is trying everything possible and is not running away, but rather hoping for an agreement that would work for either party.

A long term client that is treated well and offered the assistance you claim you have given, is an asset to a business that deals with clients who make important decisions based off of family ideals, such as trusting your bank to help you with something like a home loan. A long term client who is treated badly within a large community, becomes a story people tell one another, about how an "upstanding bank" mistreated it's customers.

I'm sure there is a way to effectively deal with this situation and I sincerely hope FNB will assist in this matter.