FNB home loans Appalling service

I am at my wits end with the horrid service received from FNB home loan. This started on the 30th of September when they double debited my account. I raised alarm and was told they would monitor my account and reverse the extra amounts debited.

Today is the 5th of October and I have spent hours on the the phone on a daily basis (barring this weekend) with countless agents who promised to escalate my query and nothing gets done.

My home loan account is paid over the amount it should have been paid at this stage because before COVID hit I was paying extra into the account. There is no reason at all why this account should have been double debited.

As it is now my payments have been returned unpaid and fees levied to my account. Above all my child has had to go without essential supplies because of this.

I hope FNB will be paying interest for the time I have been without this money when I so desperately need it.

I have been to the branch on two occasions and on the phone countless times. Emailed and emailed raised two official complaints but still, nothing has been done.