FNB Home Loans absolutely poor service

My previous bond was cancelled with FNB on the 21st of September 2017, a debit order however still went off on the 26th (which was 5 days later already). I phoned them and I it was explained that it takes 40 days to reverse that debit order which kind of irritated me already. I was sent a form to fill in to ensure the money gets paid into my account within 8 working days, this happened on the 29th of September. Another call on the 10th of October was made to check when the debit order will be reversed and I was assured (by the way FNB has the recording of this) that the money will be in my account that evening or first thing the next morning.

More phone calls on the 13th of October followed and yet again I was told the money will be paid and that the situation has been escalated to management. But yet again nothing happened. I phoned FNB Home loans again on the 24th of October and was told that they will look into it immediately, alas another week has elapsed without getting any feedback.... PLEASE PAY ME BACK MY DAMN MONEY...... My bond account has been debited with the debit order ammount but why the hell is the money not paid back to me.

I have tried numerous times to leave a message to my private banker, Victor without any response as the other bankers only state that he should be the one helping me. I honestly want to close all my accounts and move to a different bank, but I would like to first get my money back.

Please anybody just help me to sort this out as all correspondence with FNB Home Loans have been unfruitful.

Regards Willem