FNB Home Loans:

I filed a distressed application with FNB Home Loans around June/ July. On 3 October, I received an email from Raylene Adams in the Special Arrangement Department, informing me that my application was successful. She then sent me forms regarding a possible consolidation. Since then, I’ve repeatedly submitted the requested forms and documents, but Raylene claims she has not received them, despite my having proof of sending them on three separate occasions.

Every time I request her to contact me, she calls but the calls are disconnected as soon as I answer. I also have no way to reach her directly. On 29 October, I received another email from her, surprisingly contradicting her previous message where she confirmed my application’s success.

As a private client, I’m appalled by this poor service from FNB. I don’t even have a contactable banker to assist me. I would greatly appreciate some help and clarity on this matter, as this experience has been incredibly frustrating and disappointing.