FNB HOME LOAN USELESS SERVICE

I have been with FNB (and predecessors) for over 40 years. I fairly recently bought a property in the Cape and am looking to finance it. I sent a message to FNB Home Loans on the 17th and received a reply that I would be contacted in 3 working days. By the 23rd nothing. I phoned and have been given a run-around of note. I have now been told it is going to be forwarded to my Personal banker (who is useless). It is interesting as I also put a query in to another bank and received an offer with and amount in 30 minutes. It is obvious I am no longer the demographic that FNB is interested in. USELESS CUSTOMER SERVICE FROM FNB.