MJ
Marle J

1 reviews | Active since Jun 2016

17 Jun 2016, 14:46

FNB HOME LOAN SWITCH NIGHTMARE

<p>We have been loyal Private and Business Clients of FNB for 8 years but the nightmare and time waisted by a simple home loan switch from another financial insitution left be with such a horrible experience that we are now strongly concidering to move our business and personal profiles to another financial insitution where we are not just numbers but actually clients. After 4 weeks of backwards and forwards we have been informed that the switch will not go ahead due to us not being able to deliver the building plans of the house as we made changes to the inside of our property. We have been living in the house for the past 6 years and the only thing we did was converting a walk in closet to a 4th bedroom and closed up door ways. This whole experience is one I will not on anyone else as we could go ahead with another financial insitution but remianed true to FNB. What a shocking waste of trust and time.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jun 2016, 14:52
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 943640.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)