FNB Home loan Switch

Good Morning

I hope this email finds you well.

I have been requesting FNB to switch our home loan from Stanford Bank to FNB, since last year June. We have requested call back without any help. We have tried the application online and till this year we have not received any joy.

The sad part about this I have even e-mail my private Banker still no response. I sent and e-mails to Wandile Sibanda in August 2022. If this was not within his department, he should have called me and let me know. He never responded to my emails.

My husband's private banker called us, and we informed him about this matter. He even told us about the option of including all our debt. He promised to call us back.

I am not sure if this is how FNB treats heir loyal customers. Do we real have to take this matter to social media in order for us to get help? May next step will be RBJacobs on Twitter.

The slogan for FNB is 'how can he help you' but you are failing to deliver according to your slogan. My application was done online on the 20 December 2022 with reference Number ***.

I hope this time someone will call us back this time.