FNB Home Loan sucks!!

One star is actually way too much. We have been given extremely poor service from the Home Loan division ever since we app**** for a Home Loan and wish to close an old acc. We have forwarded documents repetitively with excuses like 'off sick' and 'out of office' 'long weekend'. We had to chase feedback constantly and had to start the process over and over again every-time someone else pick up the query. People spoken to Corne, Thabo, Tarren, Nkesane, Natasha, Nanette, Chat online, phone calls etc etc. etc.. Is an absolute nightmare even after receiving a reference number its hopeless. And they are not giving the same answers consistently. Requested documents for closure over-and over never sent. Refund promised never paid. The staff seems to be all on sick leave, the job stops and no one have the same information at hand. pleasehelpme@fnb are useless. You can never get hold of the person previously spoken to as numbers are refused and the next person don't have a clue of previous conversations/mails. hslsce@fnb also couldn't resolve! Requested management assistance, also ignored. Struggling since early April!