FNB HOME LOAN SHOCKING SERVICE - ACTUALLY NO SERVICE AT ALL.

FNB: I have been banking with you for over 20 years. Your App does not work. Your service operators don't get back to me. I have called and called, requested you contact me, left messages wherever I can. Your service is shocking! I would like to speak to someone in Collections about my bond since I have been retrenched. But with your consultants dropping calls, not returning them, your shocking offering of giving me the option to take out a personal loan for 3 months which I then can use to pay my bond and then after 3 months I owe my bond plus my personal loan = how does this help me!? Do you think we are stupid. I want to to take out a bank holiday and extend my bond by 6 months. Again, whilst holding - my call has been terminated! SHAME ON YOU!!! YOU ARE THE WORST SERVICE I HAVE EXPERIENCED. NOW WILL SOMEONE FROM THE HOME LOAN DEPARTMENT CALL ME? OTHERWISE I AM GOING TO KEEP POSTING ON HELLOPETER. SHOCKING, SHOCKING, SHOCKING SERVICE.