1 reviews | Active since Feb 2017
FNB Home loan Query Not Attended
<p>Hello Peter</p> <p>I'm wiriting this on behalf of my father, he is trying to finalise a cancellation for his Home Loan as he is finished paying it. Now he needs to get a tittle deed from FNB, he made final payment on the 29 July 2009 which was R162.90, but fnb says they do not pick it up from their system. He send an Email to ********** on the 5 Feb 2017, he then recieved and auto reply saying his query will be attended to in 3 days, but its over a week now, still no word from fnb. On that Email he attached proof of payment from fnb having the above stated amount and the cancellation request letter.</p> <p> </p> <p>Please assist in getting fnb to help with this as my dad wants to finalise the Title deed for his house.</p> <p> </p> <p>My Dad's Details:</p> <p> </p> <p>Name: Absalom Vilakazi</p> <p>Email: ********** <p>Cell: ********** </p> <p> </p> <p>Kind Regards,</p> <p>Doctor</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)