jH
justin H

1 reviews | Active since Mar 2017

03 Apr 2017, 11:08

FNB Home Loan payment

<p>Today, the debit order on my home loan account failed. I have been on the phone to FNB for over an hour and nobody can help me with respect to physically make the payment. I am a Premier Client.</p> <p>The incompetence is simply quite astounding!</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2017, 12:16
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)

jH
justin H's update07 Apr 2017, 09:55
Reviewer Update

Hello Daffnie

I am still awaiting FNB to get back to me with respect to my issue.

Regards

Justin