JL
Jason L

1 reviews | Active since Apr 2015

04 Feb 2018, 12:45

FNB home loan life requirement

Dear FNB

I recently opted to accept a home loan quote with the with a special condition to take one of your mortgage protection plans, which I regard as highly inappropriate. Not the policy itself, but the requirements attached to that policy. Not many insurance companies offer packages with all that requirements at affordable prices, this essentially compel cash strapped consumers, which is usually the low to middle class, to take out your super expensive life cover. I have read a few fnb customers complaining of this requirement, but nothing is being done from your side. I mean, no other banks have this strict and expensive requirements.

I have shopped around and under no circumstances will I pay R1000 pm for a cover that only pays R950 000 with no long term benefits, such as a cash back. I have decided to take out a life cover with outsurance and extra cover to comply with your silly additional requirements

I have forwarded my cover to fnb and to date, I received no feedback that my proof of cover was received and that it will replace the cover offered by FNB.

Please get back go me as soon as possible in this regard, its really not to much to ask.

In addition, please do a feasibility study and customer satisfactory study on your silly requirements of your MPP, its really expensive. Customers that take out bonds up to R1m, cannot afford your high premiums on the MPP. Provide more options.

Thank you in advance.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2018, 10:04
Official

Hello JSL86 ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***