FNB Home Loan , Freezing my Money without Notice for the second time in 6 months and Now 4 days no resolution

Item: FNB (First National Bank)
Rating: 1
Author: robson M

FNB have frozen my account again for the second time this year without any communication , they are telling me policy have changed so i can not access my money but they have not informed me about the policy change.

When asking to be given my money after calling them they want me to fill a form but they didn't ask for me to fill a form ,

this is the Second time this year , FNB please tell Me we dont need your money and i can move on to another bank that accepts foreigners

i only get auto reply but no one at FNB is responding to my complaint

Robson

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

15 Nov 2018, 15:15

Good day Robson Mapanzure,

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Home Finance for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply15 Nov 2018, 15:15

Official

Good day Robson Mapanzure,

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Home Finance for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)