FNB Home Loan , Freezing my Money without Notice for the second time in 6 months

Item: FNB (First National Bank)
Rating: 1
Author: robson M

FNB have frozen my account again for the second time this year without any communication , they are telling me policy have changed so i can not access my money but they have not informed me about the policy change.

When asking to be given my money after calling them they want me to fill a form but they didn't ask for me to fill a form ,

this is the Second time this year , FNB please tell Me we dont need your money and i can move on to another bank that accepts foreigners

Robson

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

12 Nov 2018, 11:01

Good day Robson Mapanzure,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Home Finance and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply12 Nov 2018, 11:01

Official

Good day Robson Mapanzure,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

robson M's updateReviewer Update

12 Nov 2018, 11:09

hi All i need now is to access my money , better you move it to my Cheque account while you sort out the confusion because this is definitely affecting many foreign clients

robson M's update12 Nov 2018, 11:09

Reviewer Update

hi All i need now is to access my money , better you move it to my Cheque account while you sort out the confusion because this is definitely affecting many foreign clients