FNB - Home loan facility run around

I never enjoy writing these but my experience of FNB and just how far down the slippery slop of zero customer care they have gone has led me to this.

I recently app**** for a re-advance on my home loan, in order to tie up the tiny amount of R35,000 in remaining renovation costs. Not like I was asking for R1million to overhaul the house. However, for 3 weeks I got the run around and back and fourth requests for documents, contracts, bank statements... I get that, it is process and understandable, but when you get asked for the SAME documents again and again... or a contractual document, and then asked for details about the contract (which if actually READ by FNBs team would have given them each detail they requested), you start asking yourself if are they purposely giving me the run around, or are they actually that ***********? Furthermore, what in todays world takes 3 weeks to process, you can get your passport back from the broken system that is Home Affairs quicker than you can a solution from FNB, is that where you are at FNB, worse than Home Affairs?