FNB Home Loan

I have been to FNB Pinelands four times to try and find out how much I owe on my Home Loan account and to settle my account and am yet to get an answer Surely not a difficult or unusual question ? Well clearly I have no idea what FNB is about because after those 4 visits and numerous calls I am no closer to finding out the answer.

I am so tired of your “system” that even your own Inhave been to FNB Pinelands four times to try and find out how much I owe on my Home Loan account and to settle my account in full and am yet to get an answer

Surely not a difficult or unusual question ?

Well clearly I have no idea what FNB is about because after those 4 visits and numerous calls I am no closer to finding out the answer.

I am so tired of your “system” that even your own employees don’t understand.

I have been verified by fingerprints at Pinelands Branch on your own system and provided proof of ID to your own employees but as soon as I am on the phone with you I am told you “”cannot verify who I am”. Even Nazwa, who took my fingerprints today, was told by Fahima that I cannot be verified as “I do not have an account with FNB”. Why do you have the system there if you cannot verify after using it?

On 30 November 2020 I paid an amount if R116,547.70 which was the balance due on the latest statement as at 12 September 2020. Both the proof of payment and the latest statement were sent to you by Nazwa earlier today in her email below this one.

The debit order for the amount of R3303.99 went off my account on 02 December 2020.

I want an updated statement and an email from FNB with a clear answer on what the status of my account is. Even FNB employees don’t understand the process. I have been verified by fingerprints at the Branch on your own system and provided proof of ID to your own employees but as soon as I am on the phone with you I am told you “”cannot verify who I am”. Even the lady who took my fingerprints today, was told by Fahima that I cannot be verified as “I do not have an account with FNB”. Why do you have the system there if you cannot verify after using it? I want an updated statement and an email from FNB with a clear answer on what the status of my account is. Surely not a difficult thing to do or complicated question to answer ?