LG
Lisa G
1 reviews | Active since Apr 2019
17 Apr 2019, 11:53
FNB Home Loan Enquiry - PATHETIC SERVICE!!!!!!!!!
I have been waiting for feedback relating to an interest enquiry on my home loan since 29 March 2019. Numerous emails have been sent to the call centre and I have even received an automated reply stating that my email will be attended but have yet to be contacted. I have used the following emails ********** & ********** I was requested by a Mr Morne Heyns to use this email address. So it seems FNB just like to pass the buck and no one can take ownership!
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FNB (First National Bank)'s replyOfficial
17 Apr 2019, 12:33Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply17 Apr 2019, 12:33
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***