FNB Home Loan Division Just Pure Nonsense

FNB dangled a carrot of better rates if I changed banks for our homeloan bond, failed to deliver on their part after being updated about the bank immigration, failed to apply correct interest rate from date of bond registration, charged incorrect amount for building insurance upon inception... And it has been like this for 4 years and counting. You may consider these as insignificant, but know very well the impact they have on the capital balance of the home loan which you clearly benefit from.

My recent attempt to sort this out I was given completely wrong information and another dead-end by one of your intermediaries - information she was being fed by your senior staff who had no care to try understand the query or at least directly contact me to put me at ease if their explanations are indeed justified (really aren't).

The ebucks recognition of the home loan is very little, I'm overcharged on the balance, and very close to just moving the bong to a bank that will take me seriously.

Sort this now FNB, my patience is wearing very thin!