sD
sudarshan D

1 reviews | Active since Nov 2018

16 Nov 2018, 12:42

FNB Home loan department whimsical nature

hi I have FNB home loan. It had a facility of flxi home loan facility, where i could deposit extra money to account and can withdraw whenever needed. When i took FNB Home loan it was one of the important thing which i ask for. FNB gave me that facility and i was using this facility for an year and half. All of sudden FNB disable this facility without any notification. And reason give to me, is because i am foreign national i can't have this facility. Where as it was active and i was using. When asked was such rule is been change is done recently, answer i got it was not it is rule form day one. So my point is if there was such a rule why i was promised to get that facility and why same facility was active on my account for year and half. is to just get customer and they FND does whatever they wish they can.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Nov 2018, 15:19
Official
Good Day Sudarshan 
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***


sD
sudarshan D's update19 Nov 2018, 14:44
Reviewer Update
So after 15 calls FNB still have not responded my following questions. 1. Was Flexi cretria changed on 18th Nov. which make them revoke my flexi facility. 2. If FNB changed rules then why was i not notified before revoking my flexi facility. 3. When i send me Home loan application i send flexi facility formed filled with it. when at the same time FNB did not denied my request,. (was it just to get customer). and why they carried on with my request . A very unprofessional behavior, when they need client they break there own rule and after that they don't care how customer will suffers or what cost customer have to pay is not there problem.