FNB Home Loan Department Very Poor Service

On 10 March 2020 I contacted FNB Home Loans for assistance with quick fix application. I spoke to a consultant called Joka Cornelius who explained what will be required. Subsequently, he sent an email with application forms to be completed with supporting documents. Thereafter, on 17 March 2020, I submitted all required documents with application forms to the following email address *** including Joka's work email. No acknowledgement of my email or reference was sent by FNB. On 25-26 March 2020 I made follow up to the same email addresses and again no response was received. I tried FNB team of bankers on the App for some assistance and I was told unfortunately they can't help as it is beyond their mandate to assist home loan customers. On 3 April 2020 I contacted the call center and spoke to the two ladies called Phindile Mazibuko and Zinobia Allie and indicated my frustration them. They both requested that I resent the email including copying them in order to escalate the matter urgently from their side. I pleaded with them to confirm to me whether they received my email and to date I'm still waiting. This frustration is also extremely made worse by the time and resources one has to waste to get hold of the consultants when you need help. I can only be hopeful that someone in a more responsible position at FNB will hear me out on this platform and urgently assist and I will be glad to revert on this platform again to tell some of the potential clients a good story...