FNB Home loan Deparment dropping ball on client service

Home loan Department FNB OOO NO NO FNB been n client for years and bought A few property’s during this years trough FNB it seems now you dropping the ball ON CLIENT SERVICE first you made the choice by assigning us bond attorney never did FNB ask us as clients ones if we agree on (Heynes Attorneys in Lydenburg) we already got fees at another attorney me wanting to move to the bond attorney that gave a better rate I was told not allowed so I went then with the bond attorneys FNB assigned to me to use and al sorts of problem emerge from Heynes attorneys when we wanted to change the debit order date they told us not possible I phoned FNB even the FNB home loan consultant told me I must not do this attorney's work they must change this date for me suddenly after me phoning FNB they phone and correct the date but only after a week , so now another problem emerges after house register on our names only to find the FNB flexi document with better rate we agreed upon and signed by the attorneys does not reflect on our FNB Home loan bank account phone Heynes Attorney to let them correct this problem as fees was paid to do their work correctly in the first place so only to find after 3 days from the attorneys that I must now phone FNB care centre to correct this huge problem so now it seems everybody got their money and leaving us to deal with this huge problem 😒😒