FNB home loan declined

I have been a client with FNB for at least 15 years. During this time, I have had multiple home loans, credit cards, savings accounts etc. We have just sold our home (bonded by FNB), in order to buy a new home. Our home loan application was rejected due to an issue at the credit bureau.

The issue: According to edcon, I have an unpaid amount against "my Edgar's account" I have never had an Edgar's account. The edgars account in question was opened in 1986, when I was 4 years old. How on earth could I open an account when I was 4 years old?! The outstanding amount on the account is R1600.

I have sent FNB proof that the account was opened in 1986, and proof of multiple ***** queries with Edcon and the RCS group.

FNB have declined us based on this. An outright decline with zero consideration for long time, loyal FNB client.

Standard bank however has offered us a home loan, and even after threatening to move our entire porfolio (current account, home loan, credit card etc) to standard bank - the answer I get from my banker is that this issue is above his paygrade.

I am shocked, disappointed and insulted at how this entire process has been handled by FNB.