FNB HOME LOAN daunting process

7/11/24; I app**** for Further Lending, 12/11/24; I called to check progress, Primrose Sithole advised that my application is in progress. 18/11/24; I called again and Thabo informed me that there was a signature missing on page 7, he also said that I must send another application for Readvance( something that Primrose was supposed to pick up, when she checked for update), so I rectified the documents and included the Readvance application. 21/11/24; I called again and David Ntsiyene said that there was a signature missing on page 7, which was the same thing that Thabo had said even after I resent the documents as Thabo advised. Non the less I did the same with David and resent the documents directly to him who that forwarded the documents and copied Mabli Mabaso. 27/11/24; The Readvance application was approved, however Mbali advised that before I sign the quote she wants to check on the system if I will be eligible for the Further Lending as per my initial request. 29/11/24; The Further Lending was application is approved in principle, pending the result of a successful property valuation. 3/12/24; Mbali sent me the Final Quote and debit form for the Readvance loan and advised that as soon as I receive the payment I must let her Know so that she can inform Credits to go ahead with the Further Lending one. 10/12/24; I informed Mbali that the I received the Readvance payment and she may proceed with the Further Lending as previously communicated. I was than told that I need to resend all the documents that I had sent for the Further Lending including the application, I comp**** however it did not make sense to me because the documents were already in the system a month and 3days old. 11/12/24; Mbali sent me the final quote to sign and advised the Attorneys will proceed with the registration. 12/12/24; The Attorneys requested some documents and amongst those documents were the Mortgage Insurance documents that reflect the new amount that will be registered. I called FNB Life to inform them what the Attorneys are requesting and they said from their end nothing has change and the new amount is not reflecting, I was told they will escalate. 13/12/24; I called Mbali and told her what is currently happening and she said she will send me an email so that I can send it to the Life guys, which she never did. 17/12/24; I called FNB Life again and I was informed that they can not do any changes telephonically or manually, they are waiting for Home Loans to inform them about the new bond registration and only than will the policy documents will be amended and the new amount will reflect, and they said I must wait till after the 23rd for that to happen. After logging a complaint Mbali called and advised that I should call Outsurance and they will send me the updated policy as requested by the Attorneys. I sent all the documents to the Attorneys only to receive their out of office reply saying they have closed and will be in office 6 Jan 25. I’m very disappointed with how my process/application is being handled, how there is so much back and forth and 28days later and the process has not been completed. And now I have to wait till January to my application completed.