FNB Home loan consultants - Don't care attitude - No response

I first app**** for a homeloan on 16/11/2021 using the app and got no feedback. I thereafter app**** again on 18/11/2021 using the app and I was only contacted via email by an agent on 23/11/2021? Why such a delay??? All relevant documents were sent through, however your agent doesn't reply to emails or answer my calls (both landline and cellphone). Absolutely pathetic customer service from FNB man. I app**** with 4 other institutions and my loan was approved. The approvals even got expired waiting for FNB (I just moved over to FNB a few months ago and I have a home loan with FNB at the moment). Your consultant has no care whether FNB gains or loses business. I contacted your call center and they've given me another guys email and number. I have called him multiple times and he doesn't answer nor do either of them respond to my emails or give me feedback. I am fed up of the pathetic service from FNB, do your customers have to beg your Home Loan consultants? Whom are so arrogant as to not bother giving the customer feedback nor calling the customer???