SB
Susan B
1 reviews | Active since May 2020
29 Jul 2025, 11:04
FNB home loan change the interest rate without enough time for the client to respond
FNB send me a letter on the 28/07/2025 regarding interest changes effective immediately, this to my husband and not even me who is the main account holder on FNB, but are not able to help me sort it out immediately. The debit order is going of at end of July 2025. FNB did not give me enough notice regarding this change, and apparently the requirements change that we must have to meet a certain interest rate. FNB you just lost a customer and a home loan.
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Susan B's updateReviewer Update
29 Jul 2025, 13:07This is not good enough. FNB does not give me even 24 hours to respond on the letter. FNB has send the letter on 28/07/2025 and changed the interest rate on the 28/07/2025. Now FNB expect me to wait, just saying a complaint was logged on my behalf.
SB
Susan B's update29 Jul 2025, 13:07
Reviewer Update
This is not good enough. FNB does not give me even 24 hours to respond on the letter. FNB has send the letter on 28/07/2025 and changed the interest rate on the 28/07/2025. Now FNB expect me to wait, just saying a complaint was logged on my behalf.