FNB Home loan call centre

I have paid my home loan if full 48 months before the end. Not realising it is paid up I ended paying R180 000 more than required.

I phoned the call centre and was told by the agent she would send me the form. ***. After completing the form and submitting all the documentation and sending it to *** I phoned again to make sure it was received.

The person then told me it is the wrong form and would send me the ''correct'' form. This form was now completed and all sent to *** as instructed, both forms and boths requirements.

I received an email, in the worst English I have seen in a business letter, confirming that the wrong form was completed and was asked to complete the correctt form, one that was attached.

Trying to phone does not help, call centre agents can just tell you what is on the system and as per the system the form is incorrect, telling him that both was attached, I was told that he is correct and I must now send it again.....to the first email. The fact that it was sent to both seems to be the problem according to him. (***)

Asking to speak to a superviser is not am option as I was told that they are very busy. I am not sure with what, could only be admin as they are not to speak to clients.

Can anybody assist me in ensuring that I complete the correct form, send it to the correct department and get the service I am begging for?