1 reviews | Active since Aug 2009
FNB Home Loan Application Black Hole
Earlier this year, I app**** for an approval in principle on a home loan. The approval was granted after having gone through the process of submitting all relevant documents and financial information.
Now that we have settled on the home we would like to purchase, I have submitted a home loan application last Monday for a final grant. I was assured that since the previous AIP was done that the final grant would not be an arduous procedure.
An evaluator was assigned and the evaluation report was sent through the credit team.
I believe that they have sufficient time to issue a grant however I am not getting any joy from FNB on this matter despite two escalations.
Can someone explain to me why my time is being wasted after having explained that this is an urgent request?
Good day Shrian Ramsamuj,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Shrian Ramsamuj,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)