FNB Home Loan agent communication is POOR.

<div>I app**** for a home loan at FNB. This application process was easy and swift, and I had to select an Agent. This agent assisted well initially with applying etc.. But now, since we app**** on the 3rd of September 2024, we have not heard anything back. We sent the agent mails, but her response is almost non existent. I tried calling various times, and the phone keeps on ringing and goes straight to the Cisco answering machine. If you hold for an agent, it simply says an agent is not available. If you leave a message, nothing happens and if you try to select a different directory, none is available. Can FNB please step up their game in this regard or sort out the agent??</div>