MZ
Mondli Z
1 reviews | Active since Nov 2023
02 Apr 2025, 15:14
FNB HOME LOAN ACCESS FUND PROBLEM
I’m super angry and disappointed at the level of *********** serving we’ve been receiving with my wife from FNB Home Loans department. For the past week we’ve been trying to retrieve funds from our Home Loans Access Fund facility with no luck and strangely enough no one seems to have answers as to why but rather keep saying they have escalated the matter and we stuck waiting for god knows how long. Just completely contradictory to the ease we were told the function will bring to our live with also helping to reduce the interest of the loan and access to the funds at any given moment. Seems this function is more of an inconvenience then convenience in emergency situations!!!
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Mondli Z's updateReviewer Update
03 Apr 2025, 12:55A day later and FNB is still giving me continuous excuses with *********** answers they can’t even make logical if I try to follow up on the matter I’m dealing with. If I entertain these shocking answers they have given so far I will never get this money ever again at this point because it’s clear that the funds were deposited into the account yet I can not gain access to them as to why no one cares. They have no sense urgency to accommodate the fact that i need the funds immediately I’m stuck waiting for a response with nothing happening all day to them I’m just another annoying customer it seems. One thing I’m sure of at this point is they are trying their best to come up with an excuse which will be hard for me to dispute rather then solving the matter because if they wanted us to have access to the funds it’s matter of their technical team rectifying the problem. I’m definitely ****ed right now and I’m never using the FNB HOME LOAN ACCESS FUND function ever again it’s just garbage and not useful at all.
MZ
Mondli Z's update03 Apr 2025, 12:55
Reviewer Update
A day later and FNB is still giving me continuous excuses with *********** answers they can’t even make logical if I try to follow up on the matter I’m dealing with. If I entertain these shocking answers they have given so far I will never get this money ever again at this point because it’s clear that the funds were deposited into the account yet I can not gain access to them as to why no one cares. They have no sense urgency to accommodate the fact that i need the funds immediately I’m stuck waiting for a response with nothing happening all day to them I’m just another annoying customer it seems. One thing I’m sure of at this point is they are trying their best to come up with an excuse which will be hard for me to dispute rather then solving the matter because if they wanted us to have access to the funds it’s matter of their technical team rectifying the problem. I’m definitely ****ed right now and I’m never using the FNB HOME LOAN ACCESS FUND function ever again it’s just garbage and not useful at all.