FNB HOME LOAN

I am absolutely disgusted by the service my husband and I have received from FNB. We app**** for a home loan last year, and despite being loyal customers, we received a trashy offer from FNB. ABSA came through and offered us a great deal. Due to unforeseen circumstances, the house we wanted didn't come through. We then started looking again and then app**** for another home loan when we found another house. To our surprise, FNB declined us due to a flag on my husband's account that was not supposed to be there in the first place. FNB noted that the flag was incorrect and put through a manual application. I want to know why we were declined now and you approved us last year??? We are truly disappointed and will be changing banks in the future. To make matters worst, the flag that was on my husband's account will now take 40 days to be removed!! The seller will not wait that long and we will miss out on an amazing property. We have been complaining every day and I feel that the application was declined unfairly...