SK
SHAISTA K
1 reviews | Active since Jan 2016
24 Apr 2023, 12:55
FNB Home Insurance: this has been the most horrific insurance company with no service quality or team that cares to deal with.
Lack of service, unnecessary delays, failure in communication - making the process of the claim from insurance so ridiculous, that as a customer we have had to make endless calls, send multiple emails and still get barely anything in service. the short-term insurance for home team lacks all kinds of service understanding. me and my family are displaced from our home for 2 MThs now, paying out of our pocket for accommodation, and other items for the house repair because FNB insurance team cannot get their accounts in order, do not pay on time and make the customer experience just awful. this has been the most horrific insurance company with no service quality or team that cares to deal with.
Helpful (0)
Replies (3)0
Replies (3)SK
SHAISTA K's updateReviewer Update
02 May 2023, 10:46 Hello
Any updates??
We were promised feedback by today.
Our accommodation needs to be paid URGENTLY or we're going to be evicted.
We cannot afford to self fund the accommodation any longer.
Very disappointed.
SK
SHAISTA K's update02 May 2023, 10:46
Reviewer Update
Hello
Any updates??
We were promised feedback by today.
Our accommodation needs to be paid URGENTLY or we're going to be evicted.
We cannot afford to self fund the accommodation any longer.
Very disappointed.
SK
SHAISTA K's updateReviewer Update
02 May 2023, 10:50This is by the far the worst experience with FNB - they are a bunch of unprofessional people all working together to not deliver any service.
- accomodation
- security
- service providers issues
- communications
- requests
- feedback
Truly lacking - total disregard for the policy holder. ZERO care, no consideration in the costs we are incurring and funding ourselves, because FNB is totally useless in their delivery. And no interest in getting this job done.
- accomodation
- security
- service providers issues
- communications
- requests
- feedback
Truly lacking - total disregard for the policy holder. ZERO care, no consideration in the costs we are incurring and funding ourselves, because FNB is totally useless in their delivery. And no interest in getting this job done.
SK
SHAISTA K's update02 May 2023, 10:50
Reviewer Update
This is by the far the worst experience with FNB - they are a bunch of unprofessional people all working together to not deliver any service.
- accomodation
- security
- service providers issues
- communications
- requests
- feedback
Truly lacking - total disregard for the policy holder. ZERO care, no consideration in the costs we are incurring and funding ourselves, because FNB is totally useless in their delivery. And no interest in getting this job done.
- accomodation
- security
- service providers issues
- communications
- requests
- feedback
Truly lacking - total disregard for the policy holder. ZERO care, no consideration in the costs we are incurring and funding ourselves, because FNB is totally useless in their delivery. And no interest in getting this job done.
SK
SHAISTA K's updateReviewer Update
16 May 2023, 10:43It would be expected that after the complaints, something would have been done to rectify this matter.
Is it so unbelievable that this FNB together with their useless service providers, LT Contractors and assessors, DigiCal - are still messing us around?
Week 11 and we out of our home still waiting the completion of the refurb.
Week 11, when the useless assessment company DigiCal deemed it necessary to NOW ONLY board up the broken windows and door.
failure from all.
Lack of service (non-existent)
no communication
AND CLEARLY NO CARE FOR THEIR CUSTOMERS
Is it so unbelievable that this FNB together with their useless service providers, LT Contractors and assessors, DigiCal - are still messing us around?
Week 11 and we out of our home still waiting the completion of the refurb.
Week 11, when the useless assessment company DigiCal deemed it necessary to NOW ONLY board up the broken windows and door.
failure from all.
Lack of service (non-existent)
no communication
AND CLEARLY NO CARE FOR THEIR CUSTOMERS
SK
SHAISTA K's update16 May 2023, 10:43
Reviewer Update
It would be expected that after the complaints, something would have been done to rectify this matter.
Is it so unbelievable that this FNB together with their useless service providers, LT Contractors and assessors, DigiCal - are still messing us around?
Week 11 and we out of our home still waiting the completion of the refurb.
Week 11, when the useless assessment company DigiCal deemed it necessary to NOW ONLY board up the broken windows and door.
failure from all.
Lack of service (non-existent)
no communication
AND CLEARLY NO CARE FOR THEIR CUSTOMERS
Is it so unbelievable that this FNB together with their useless service providers, LT Contractors and assessors, DigiCal - are still messing us around?
Week 11 and we out of our home still waiting the completion of the refurb.
Week 11, when the useless assessment company DigiCal deemed it necessary to NOW ONLY board up the broken windows and door.
failure from all.
Lack of service (non-existent)
no communication
AND CLEARLY NO CARE FOR THEIR CUSTOMERS