FNB Home Insurance Incompetence

This post relates to FNB Home Insurance. I am insured wit them through my home loan, and suffered a burst water pipe during the night of 23 - 24 July, six days ago. I lodged a claim immediately. Their website states that a 48 hour turnaround is to be expected. To date, the action so far is: - A plumber arrived to repair the pipe on the same day. He refused to carry out the repairs since this would require removal of a section of ceiling. - Another plumber arrived 3 days later, ripped open the ceiling and repaired the burst pipe. They issued an invoice for the excess. - Since then, nothing, nada, zilch. Ceiling and carpet repairs etc have been ignored.

All attempts to get action from FNB Insure have been ignored, or have met with blatent BS. FNB, GET YOUR HOUSE IN ORDER!!!!