FNB Home Content Insurance do not give feedback on Claims

I am so disappointed at FNB Home content insurance department for not taking me serious as a client. I have since lodged a claim since 22 January 2025 till today I have not received any feedback. I sent a followup email and still no response. I called them twice and was told that I will receive feedback and the consultant handling my claim will call me back till now I still have not been called. I find this unprofessional and not being thoughtful toward me. I am in distress because of the unprofessionalism and makes me wonder why I am still using FNB. This is not acceptable I mean it's been more than 15 days already.