FNB Home Affairs Sucks!

My complaint is with the FNB Homeaffairs Sector. Proudly FNB advertise that their clients can apply for ID's and passport at a branch but what is not displayed that it's a nightmare to find a booking slot at FNB. Currently there's only 1 joburg office in Sandton that is operating while the Glenvista office is close. FNB was not much thoughtful by opening more offices for their clients. I've had so many frustrations with their booking systems slots over these past few years and theirs been no improvement. They should rather remove their adverti*****t of assisting clients with ID's and passport. I tried walking in by the Sandton Merchant office today and the que was very short but was outwardly refused. No humanity was displayed as I laid my case. The manager kept saying he needed to uphold procedures and if assisting me he will have to write a report. What bull this was... I went to the Nedbank office, not being a client, not having a booking and they assisted me. Nedbank displayed customer service and thoughtfulness. I know there's procedures in place but if there's a gap to assist a client why not...I'm opening a Nedbank account as customers comes first and treated with dignity.