FNB Home affairs service Failure

Have app**** for my passport renewal on Department of home affairs website on the 26/08/2021 to complete at the Cornubia FNB branch in Durban. since that date which is almost two months i have been trying to get a date to complete my Bio metrics at said branch however there is no dates available. I have called my private banker and his response was there is a backlog and i must try everyday...who has time for this? why even pay so much banking fees if one branch in KZN can only do this. its more frustrating because you can not call the branch nor can a home based customer call agent with a ****py internet line help you into the right direction. what option do we have? wait for the stroke at 12 every midnight to try and get one slot? This service is a joke! Highly dissatisfied client.