RE
Ridhwan E

1 reviews | Active since Mar 2009

25 Aug 2015, 09:02

FNB = Home Affairs - Double billed & Not refunded!

<br> I filled fuel at a Sasol Fuel station in Fourways, the amount for my full tank was double billed to my card, Sasol explained why it happend. FNB asked me to complete a debit reversal form, which i did 11 DAYS ago, and told me it would take 5 working days to resolve.<br> <br> IT is now day 11 and my R713.80 has not been refunded. I have called, sent it to RBJacbs, the twitter guy and now, this is completely unacceptable, well it was unacceptable to start with.<br> <br> I would CAUTION all persons when using your FNB DEBIT CARD. IF you are double billed its likely that you will have to keep calling them to reverse.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Aug 2015, 09:31
Official
Hello ridhwane,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Private Clients who will provide you with feedback.

The reference number is 746742.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)