FNB Holds Customers' Documents at Ransom

Firstly, let me take the chance to express how happy I am to have closed my FNB private account. It is an absolutely atrocious account with no better service than a gold cheque account. I upgraded my account and for some reason, FNB decided to turn off my email statements option which I had for my premier account. Now when I request for email statements for the account from Feb 2023 up to closure I'm told it will be R50 per statement and a R750 charge. For digital EMAIL copies??? That is ******ion. How can FNB change my settings then hold my statements at ransom?